BY ORDERING FROM LENOIR PRINTING SOLUTIONS YOU ARE AGREEING TO THE FOLLOWING TERMS OF SERVICE:
WE RESERVE THE RIGHT TO USE A PRODUCTION/SHIPPING METHOD THAT MAY DIFFER FROM YOUR ORDER THAT WILL RESULT IN YOU RECEIVING YOUR ORDER FASTER OR ON THE SAME DUE DATE.
10 AM IN THE DESTINATION TIME ZONE IS THE DAILY CUT-OFF FOR THAT BUSINESS DAY TO COUNT IN PRODUCTION. FILES MUST BE PRINT READY.
Orders regularly entered, verbal or written cannot be canceled except upon terms that will compensate Lenoir Printing Solutions for time spent processing an order, labor and materials through the date of cancellation. The minimum cancellation fee is $20
2. COLOR MATCHING
WE DO NOT COLOR MATCH GANG-RUN PRINTING. Colors will most likely shift if you provide Pantone or RGB files. If you need exact color matching, you must order a custom one-up print run or order PMS colors, when applicable. Please request a quote here. Most of our clients choose the convenience of lower gang-run prices over the accuracy of PMS or custom run printing. We will print all orders as gang-run CMYK unless specifically ordered otherwise. PMS inks and select stocks will be used upon custom quote request and charged at current rates. For a better understanding of how to provide us files, please fully read our Design Guide found here.
3. COLOR PROOFING & PROOFS
Desktop monitors and mobile devices do not reflect proper color for proofing purposes. Please order a printed proof for a more accurate example of the final look of a job. The difference in equipment, photography, separations, computer technology, computer printing, computer color proofs, paper, other substrates, inks and other conditions affect the printing process in various ways. Therefore, small differences between color proofs and a completed job shall constitute acceptable delivery.
It is the responsibility of the customer to proofread their proofs for errors. Lenoir Printing Solutions is not responsible for errors missed by the customer. Proofs shall be submitted for customer approval only when requested at the time an order is placed. Corrections are to be made and signed by the customer. If revised proofs are desired, the request must be made when proofs are returned to Lenoir Printing Solutions. LPS cannot be held responsible for errors if the work is printed or otherwise produced according to customer’s approval. Any changes, corrections or lost press or production time due to customer’s non-availability, change of mind, indecision or delay will be charged at current rates. Any job requiring re-proofing will be subject to a re-proof fee of $10 per page or more. Your production time schedule begins at the time of proof approval following our 10am cuttoff.
4. PRODUCTION SCHEDULES
PRINTING TIME IS THE TIME IT TAKES TO PRINT A JOB. SHIPPING TIME IS ADDITIONAL. 10 a.m. in the destination time zone is the cutoff time for the first business day of an order. To meet this cutoff files must be print-ready. Submitting files that are not print ready may delay your production schedule. Production schedules will be established and adhered to by the customer and Lenoir Printing Solutions provided that neither shall incur any liability or penalty for delays including delays due to weather, state of war, riot, civil disorder, fire, strikes, accidents, acts of government or civil authority, acts of God, or other causes beyond the control of customer or Lenoir Printing Solutions
5. DELIVERY/SHIPPING/LOCAL PICKUP
WE ARE NOT RESPONSIBLE FOR PACKAGES LEFT AT YOUR DELIVERY ADDRESS BY THE CARRIER. WE RESERVE THE RIGHT TO USE A PRODUCTION/SHIPPING METHOD THAT MAY DIFFER FROM YOUR ORDER THAT WILL RESULT IN YOU RECEIVING YOUR ORDER FASTER OR ON THE SAME DUE DATE. Proposals are based on continuous and uninterrupted delivery of a complete order unless specifications distinctly state otherwise. The Title for finished work shall pass to the customer upon shipment or upon mailing of invoices for finished work, whichever occurs first. We reserve the right to alter shipping methods/carriers to meet better your original order delivery date (Original order printing time plus original transit time equals the due date). Please note that the revised shipping total or method may not be adjusted on your invoice. Shipping prices listed are for the continental United States only. The customer is solely responsible for providing a valid USPS / UPS delivery address and for accepting delivery. Any fees from shipping companies due to incorrect information being provided by the customer will be passed on to the customer. When free shipping is offered, it is valid only in the continental US. Freight estimates are subject to change due to actual freight cost at time of shipping.
All contracts are made contingent upon wars, strikes, fires, floods, accidents, or other emergencies beyond the control of Lenoir Printing Solutions. Every effort will be made to effect delivery at the desired time. However, delivery dates are not guaranteed.
Local Pickup is available for order of 1,000 of fewer pieces. There is a small packaging and handling fee included in our shipping prices and “Local Pickup” orders. Choosing “Local Pickup” may add one or more days to your delivery time.
6. QUOTATIONS, ESTIMATES, AND TAXES
We honor all written quotes for 30 days. Verbal quotes are not accepted. All quotes are subject to review by management before work begins. Quotations are also subject to review if they are not accepted within seven days, returned without a deposit, work does not commence within 30 days after acceptance, or work does not proceed with continuous production. Lenoir Printing Solutions and its parent company, An ICON Company, LLC, has the right to invoice for the work process if a customer interrupts production for more than seven working days. The prices quoted are based on current production and label costs. Price adjustments may be made at the time an order is placed if materials or labor costs have increased, or if preferential scheduling is required by the client to meet customer-desired delivery dates. All estimates based on visuals, rough dummies, sketches, copies, etc., whether accompanied by verbal or written specification, shall be considered only tentative. Estimates are subject to revision upon inspection of the finished artwork or manuscript. Customer will be notified of price changes if any before a job moves into final production. Local, state, and federal taxes and duties are not included in any quote and may be added to all applicable invoices.
7. CREDIT AND TERMS
All estimates and quotations are contingent upon credit approval by Lenoir Printing Solutions. Payment is due in advance for all credit card orders and orders under $1000. For all other orders, customers must deposit 50% at the time an order is placed with the rest of the balance being due the day the proof is approved. All work approved for “term” invoicing by Lenoir Printing Solutions shall require a 50% deposit and the rest of the balance shall be due when the job is picked up or delivered (unless otherwise provided in writing). No creative writing designs or other artwork of any kind shall be released for printing elsewhere until full payment has been submitted to Lenoir Printing Solutions. Additionally, 50% of estimated printing costs will be required before acting as a printing agent for a customer. All previous orders from any customer or their agent must be paid in full before any new order can be shipped or picked up. Credit card charges will appear on your bill from Lenoir Printing Solutions or an ICON Company, llc. All unpaid balances are subject to 3% interest compounded monthly.
8. EXPERIMENTAL WORK
Experimental work (also called sample or test jobs) performed at customer’s request, including but not limited to creative writing, sketches, drawings, composition, plated, presswork, photography, mock-up, and press proofs, or completed jobs will be charged for at current rates and may not be used commercially or with reference to Lenoir Printing Solutions without the consent of Lenoir Printing Solutions. Experimental work is done “as is” with no warranty.
9. PREPARATORY & MATERIAL
Creative writing, sketches, copy, dummies and all preparatory work shall remain the exclusive intellectual property of Lenoir Printing Solutions. It is prohibited to use the exclusive intellectual property of Lenoir Printing Solutions without appropriate compensation.
Title to design, type, artwork, film, computer design, computer diskettes, plates, dies, tools, mock-ups, creative writing and other property created or furnished by Lenoir Printing Solutions with respect to the production of goods shall remain property of Lenoir Printing Solutions until the customer has remitted total balance due for such specific work to Lenoir Printing Solutions.
Alterations represent work performed in addition to the original specification. Such additional work shall be charged at current rates and be supported with documentation upon request.
12. SPECIFICATION DEFICIENCIES
Additional costs due to specification deficiencies by a customer shall be charged to the customer at current rates.
13. CUSTOMER RESPONSIBILITY
It is the responsibility of the customer to proofread their proofs. It is the responsibility of the customer to request a PMS quote when PMS printing is desired. When proofreading, layout, design, composition, paper stock, the color of inks, the color of foils, etc. are not specified by the customer and are left to the discretion of Lenoir Printing Solutions, no further responsibility on the part of Lenoir Printing Solutions will be incurred except the use of reasonable care and good judgment. Any customer alterations from the above will be charged for at current rates. It is the customers responsibility to check these terms for changes during the checkout process whenever placing an order.
14. PRINTING OVERRUNS / UNDERRUNS
As it is practically impossible to produce exact quantities or physically Q.C. check every piece of printed product, it is agreed that the delivery of more or less than the ordered quantities shall be acceptable and invoiced as follows: Up to and including 10,000, 7%; from 10,001 to 25,000, 5%; from 25,001 to 100,000, 3%; and more than 100,000, 2%. Lenoir Printing Solutions shall bill for actual quantity delivered within its tolerance. If the customer requires guaranteed “no less than” delivery, a percentage of tolerance of average must be doubled.
15. OVERTIME WORK
Overtime work caused by a customer’s failure to meet deadlines, delay in returning approved copy, or other materials necessary to complete the work within the time specified shall be charged at current overtime rates, over and above the price quoted herein. When an agreed deadline is missed due to a customer, no new delivery date is to be assumed without specific rescheduling with Lenoir Printing Solutions.
16. CUSTOMER-FURNISHED MATERIALS
Creative writing, camera copy, film, diskettes, prints, display items, products color separations, paper stock, illustrations, composition, mock-ups, and other customer-furnished materials shall be handled with frugality to prevent damage or undue spoilage. Materials delivered from the customer or his suppliers are verified with a delivery ticket. The accuracy of quantities indicated on such tickets cannot be verified, and Lenoir Printing Solutions cannot accept responsibility for shortage based on supplier’s tickets. All shortages and material defects will be reported immediately to the customer for his disposition with the supplier or freight handler. Whenever possible, Lenoir Printing Solutions will assist customers regarding shortages, damages, and materials defects; however, the customer must bear full responsibility when dealing with his supplier. Lenoir Printing Solutions accepts no responsibility for the accuracy, suitability or usability of customer-furnished materials.
While we provide temporary storage service free of charge for creative writing, layouts, film and other materials necessary to complete a job for the customer, as long as space permits, we accept no liability for the safekeeping of the materials nor the liability for replacing any materials lost or damaged while in storage. Unless specifically provided for in writing, the prices in this proposal do not include a charge for storage of finished, sample, or exhibit goods, nor for the storage of paper or other materials, the customer may furnish. Charges at current rates will be made for all such property stored at the customer’s request. Lenoir Printing Solutions shall not be liable for any loss or damage occasioned by any cause including but not limited to fire, water, leakage, theft, negligence, insects, rodents, or breakage.
All claims of any kind must be made in writing within 5 days of receipt of goods, and in cases of shortages or errors in shipment, must be accompanied by a receiving report showing the number of pieces received and the weight and contents of each piece. Failure to make such claim immediately shall constitute irrevocable acceptance and admission that they fully comply with the terms, conditions and specifications.
Subcontractors may be subcontracted for any or all of its obligations but shall remain liable to the customer.
20. REPRINTS AND SAMPLES
Lenoir Printing Solutions has the privilege of displaying samples of the work for advertising purposes and the right to imprint their name on the sample copies unless expressly prohibited by customers.
21. LIMITATIONS ON LIABILITY
Liability shall be limited to the stated selling price of any goods and in no event shall include special or consequential damages, including profits (or profits loss) or claims of any third party on the work.
22. RIGHT OF REFUSAL
The customer agrees that Lenoir Printing Solutions may refuse to reproduce any copy, photographs, or illustrations of any kind that in our sole judgment believe to be an invasion of privacy, is degrading, libelous, unlawful, profane, obscene, pornographic, tends to ridicule or embarrass, or is in bad taste.
The customer shall indemnify and hold harmless any and all subcontractors from any and all loss, cost, expense and damages on account of any and all manner of claims, demands, actions and proceedings that may be instituted against the customer on grounds alleging that the said work violates any copyright or propriety right of any person or that it contains any matter that is libelous, scandalous or invades any person’s right to privacy or other personal rights except to the extent that shall give to the customer such reasonable time as the exigencies of the situation may permit in which to undertake and continue the defense thereof.
Lenoir Printing Solutions may alter these terms at any time and will notify our customers via email, however It is the customers responsibility to check these terms for changes during the checkout process whenever placing an order.
Lenoir Printing Solutions DBA an ICON company, LLC.